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AskFunnel bills in advance, every month or every year, and renews automatically until you cancel. Payments are handled by Paddle, our payment provider. Paddle is the merchant of record (the company that sells to you), so it collects tax and issues your invoices. Before you start, you need:
  • A Global Admin role. Only Global Admins can open Billing. That is the organization owner, or anyone they gave that role to.

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Important to note

  • Prices do not include tax. Tax is added at checkout where it applies, and shown on your invoice.
  • Fees are non-refundable, except where the law requires it. If you were charged by mistake, see the troubleshooting section below.

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Find and download your invoices

1

Open the Billing page

  1. Click your profile picture in the top right corner.
  2. Under Subscription, click “Billing”.
The menu under your profile picture with Billing highlightedBefore your first payment, the Invoices section says No invoices yet.The Billing page in the account settings, with Billing highlighted in the left menu
2

Find your invoice

Scroll to Invoices. Each row shows the Date, the Amount you paid, including tax, and the Status, which reads Paid.
3

Download it

Click “Download” at the end of the row. The invoice opens as a PDF in a new browser tab, where you can save or print it.
The top of the Billing page also shows your Payment method and your Billing address. The address comes from your latest payment.

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When you are charged

  • During a free trial: never. No payment method is saved, so there is nothing to charge.
  • When you subscribe: the same day. Your free trial ends at that point.
  • At each renewal: automatically, on the same date every month or year, at the price in effect then. Your next date is on the Plan page, next to Renews on.
  • When you upgrade: a prorated amount for the rest of the current period, the same day. See Upgrade your plan.
  • When you downgrade: nothing today. The lower price starts at your next renewal. See Downgrade your plan.
  • If a payment fails: we try again, and you keep access for 7 days from the first failed payment. Update your card on the Billing page to fix it. See Add or update your payment method.

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Monthly and yearly billing

  • Monthly: you pay once a month. Starter is 29,Growthis29, Growth is 79 and Scale is $129, plus any add-ons and tax.
  • Yearly: you pay once a year, and the price is 10 times the monthly price, so you get 2 months free. That is 290forStarter,290 for Starter, 790 for Growth and $1,290 for Scale, plus any add-ons and tax.
To change your cycle, go to Plan, click “Change plan” and use the Monthly and Yearly switch. Switching to yearly takes effect right away, and you pay for the year now. Switching to monthly takes effect when your yearly period ends.

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Troubleshooting

Invoices appear after your first payment. If you are on a free trial, you have not been charged yet. If you have paid and still see this, email support.
The invoice opens in a new tab, so your browser may have blocked the pop-up. Allow pop-ups for the AskFunnel dashboard and click “Download” again. If you see Couldn’t open the invoice. Please try again., wait a moment and retry.
The Invoices list shows your most recent 24 paid invoices. Email support for older ones.
Add your VAT number on the checkout page before you pay. See Add a discount code or VAT number. For an invoice you already have, email support.
Paddle is our payment provider and processes card and PayPal payments for AskFunnel, so your bank or card statement shows a line that starts with PADDLE.NET* rather than AskFunnel. The amount and date match your AskFunnel invoice. If you do not recognize a charge, check your invoices on the Billing page first, then email support with the date and amount.
Your total can include tax, add-ons you bought and a prorated amount for an upgrade in the middle of a period. The Amount column shows the full total.
Subscription fees are non-refundable except where the law requires it. If you were charged by mistake, email support with your account email and a short description. Refunds for online payments are issued by Paddle to the original payment method and usually appear within 5 to 10 business days. See the Refund Policy.

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What to do next

Add or update your payment method

Pay by card or PayPal, and change it later.

Add a discount code or VAT number

Enter them at checkout.

Check your plan and usage

See your renewal date and limits.
Need help? Email support@askfunnel.com.