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You can cancel your subscription at any time. You keep your plan until the end of the period you already paid for, and you can resume it at no charge any time before then. Before you start, you need:
  • A Global Admin role (the organization owner, or anyone they gave that role to). Only a Global Admin can cancel or resume.
  • A paid subscription. A free trial has nothing to cancel. If you never subscribed, you are not charged, and there is no “Cancel plan” button.

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Important to note

  • Cancelling stops the next renewal. It does not end your plan today. Fees you already paid are non-refundable, except where the law requires it.
  • Your access ends on the end date. About a week later your live funnels are paused, and they stop collecting leads until you resubscribe. We email you before that happens.
  • Export your leads first if you do not plan to come back. We keep your data for a wind-down period after cancellation, usually up to 90 days, as described in our Privacy Policy. See Export your leads.

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Cancel your subscription

1

Open the Plan page

  1. Click your profile picture in the top right corner.
  2. Under Subscription, click “Plan”.
2

Click Cancel plan

Click “Cancel plan” next to “Change plan”. A window titled Cancel your plan? says when your plan ends, for example “You’ll keep your Growth plan until Jun 29, 2027, then it ends. You can resume anytime before then at no charge.”
3

Confirm the cancellation

Click “Cancel subscription”. To go back without cancelling, click “Keep plan” instead.You see Your subscription will end on [date]. You can resume anytime before then.
On the Plan page, the label now reads Canceled, with Ends on and the date. Your plan and all your limits stay the same until that date.

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Resume your subscription

1

Open the Plan page

Click your profile picture, then under Subscription click “Plan”.
2

Click Resume plan

Click “Resume plan”, next to “Change plan”. You see You’re all set. Your subscription is active again.
The label goes back to Active and your plan renews on its normal date. You are not charged extra for resuming.

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What happens after the end date

  • Access ends. A Global Admin sees Your subscription has ended with a “Resubscribe” button. Other team members are asked to contact their Global Admin.
  • We warn you before pausing funnels. We email you a few days before your live funnels are paused. Paused funnels stop collecting leads.
  • Resubscribing brings everything back. Click “Resubscribe”, pick a plan and pay. Funnels we paused are turned back on, up to your plan’s live funnel limit, and locked leads unlock as your capacity allows. To pick a plan again, follow Upgrade your plan.

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Troubleshooting

The button is hidden when you are on a free trial, when you have already cancelled (you see “Resume plan” instead) and when you are not a Global Admin.
Subscription fees are non-refundable except where the law requires it. If you were charged by mistake, email support with your account email and what happened. Refunds for online payments are issued by Paddle to the original payment method, and usually appear within 5 to 10 business days. See the Refund Policy.
Click “Resume plan” on the Plan page before the end date. If the date has already passed, click “Resubscribe” on the lock screen.
That is normal. You keep your plan until the end date, and the Plan page shows the Canceled label.

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What to do next

Export your leads

Keep a copy of your leads as a file.

Upgrade your plan

Resubscribe or pick a different plan.

View your billing and invoices

Find receipts and payment history.
Need help? Email support@askfunnel.com.