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Move to a smaller plan or lower your add-ons if you no longer need as much room. A downgrade never charges you today. It takes effect at your next renewal, and you keep your current plan, and everything you have today, until then. Before you start, you need:
  • A Global Admin role (the organization owner, or anyone they gave that role to). Only a Global Admin can change the plan.
  • A look at what the smaller plan includes. See Choose the right plan.

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Important to note

  • Live funnels and team seats can go over the new limit. Funnels already live keep running and members keep their access. But you cannot publish a new funnel or publish changes, or add team members, until you are back under the limit.
  • New leads above the lower monthly limit are locked. Locked leads are saved but hidden until you add capacity. Leads you already have stay visible.
  • Some features end when you move to Starter. You lose the Meta Conversions API, webhooks, live calendar tracking and voice notes, and email flows can have only one message. The “Made with AskFunnel” footer comes back on your funnels.

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Downgrade your plan

1

Open the plan page

  1. Click your profile picture in the top right corner.
  2. Under Subscription, click “Plan”.
  3. Click “Change plan”.
2

Pick the lower plan or lower add-ons

  1. Click “Select” under the plan you want to move to.
  2. To lower add-ons instead, choose a smaller option in the drop-down lists on the right.
  3. If you have more live funnels or team seats than the new plan covers, a box titled Some usage exceeds this plan explains what will happen. You can switch anyway, or raise the drop-down options to keep everything as it is.
3

Review the change

Click “Review changes”. The Review your change window shows When the change happens, Today with No charge, and From then with your new price.
4

Schedule the downgrade

Click “Schedule downgrade”. You see Downgrade scheduled for [date]. You keep your current plan until then.On the Plan page, a banner now reads Changes to [plan name] on [date].

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Change your mind before the date

On the Plan page, click “Keep current plan” in the banner. You see Downgrade canceled. You’re staying on your current plan. Upgrading again before the date also cancels the scheduled downgrade.

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Switch from yearly to monthly billing

Use the same steps and choose Monthly with the switch on the right. Your plan and add-ons stay the same, only your billing cycle changes. The window shows “Schedule the switch” instead of “Schedule downgrade”, and the switch happens when your yearly period ends.

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How do I know it is working?

  • The Plan page shows the Changes to [plan name] on [date] banner.
  • Your plan and limits stay the same until that date, then change to the lower plan.

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Troubleshooting

During a free trial you can move to another plan for free. Select the plan and click “Move your trial to [plan name], free”. See How the 14-day free trial works.
Cancel your subscription instead. See Cancel or resume your subscription.
Nothing is charged when you schedule a downgrade, and you keep the higher plan you already paid for until your next renewal.
You cannot switch while a promotional discount with an end date is active. Email support and we will help you change your cycle.

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What to do next

Check your plan and usage

See your limits before the change takes effect.

Cancel or resume your subscription

Stop your plan from renewing.

View your billing and invoices

Find receipts and payment history.
Need help? Email support@askfunnel.com.