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The sender is the from address. AskFunnel sends only from an address on your own domain that you have verified. This protects your emails from spam filters and lets leads see your brand, not ours. You need a verified sender before you can publish an automated email. Before you start, you need:
  • A Global Admin or Workspace Admin role. Only they can manage senders. Senders belong to a workspace, so every funnel in that workspace can use them.
  • An email address on your own domain, such as you@yourcompany.com. Free addresses from Gmail, Outlook or Yahoo cannot be verified.
  • Access to the DNS settings where your domain is managed, such as Namecheap, GoDaddy or Cloudflare. DNS records are settings that prove you own the domain.

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Add a sender

1

Open the Senders tab

  1. Go to your Workspaces page, click the three dots on the workspace’s row and choose “Workspace settings”. See What is a workspace?.
  2. Click “Senders” in the left menu.
The Senders tab in Workspace Settings, with the Add new sender button highlightedYou can also start from a flow: in an email’s From list, click “Add new sender”.
2

Enter the address and name

  1. Click “Add new sender”, then “Continue” on the first screen.
  2. Under Sender email, type an address on your own domain, for example you@yourcompany.com.
  3. Under Sender name, type the name leads see in their inbox, for example “Jane from Acme”.
  4. Click “Continue”.
The error shown when the sender email is a free address such as GmailIf you type a free address from Gmail, Outlook or Yahoo, AskFunnel asks for an address at your own domain.
3

Verify your domain

If the domain is new to your workspace, the Verify your domain window lists DNS records with a Type, a Host and a Value.
  1. Log in to the place where your domain is managed.
  2. Add each record exactly as shown. Use the copy icons next to the Host and Value.
  3. The records under Recommended: improves inbox placement are optional, but they help your emails reach the inbox.
  4. Back in AskFunnel, click “Verify records now”.
The Verify your domain window with the DNS records and the Verify records now buttonDNS changes can take anywhere from a few minutes up to 24 hours. If the records are not found yet, click “Finish later” and come back. On the Senders tab, click the three dots on your domain, choose “Verify records” and try again.
When verification works, AskFunnel says “Domain verified. Your sender is ready.” and the domain shows Verified. A domain that is still waiting shows Pending, and one whose records were not found shows Failed.

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Add another sender on a verified domain

Once a domain is Verified, click “Add sender” on its card. Type only the part before the @, add a Sender name and click “Continue”. The sender is ready right away, with no new DNS records.

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Turn on click and open tracking

To see which links your leads click, use the Click tracking switch on the domain’s card. AskFunnel shows one more record to add at your DNS provider, for a branded address such as click.yourcompany.com. Add it, then click “Verify record”. When it says “Click tracking is active.”, the switch stays on. After that, an Open tracking switch appears. It uses an invisible image to detect opens. This can slightly affect deliverability (whether your emails reach the inbox), and Apple Mail inflates open counts, so turn it on only if you need it. Tracking results appear on each email in your flow. See Send automated emails to new leads.

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Manage your senders

  • Rename a sender: click the three dots next to it, choose “Rename sender”, change the name and click “Save”.
  • Delete a sender: click the three dots, choose “Delete” and confirm. Any flow that used it cannot send until you choose another sender.
  • Turn off tracking: click the three dots on the domain, choose “Turn off tracking” and confirm.
  • Remove a domain: click the three dots on the domain and choose “Remove domain”. Its senders are deleted, and flows cannot send from it until you add and verify it again.

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Troubleshooting

Only senders on a Verified domain appear. Open Senders, check the domain status and finish verification.
Check that every record was saved exactly as shown, with the same Host and Value. Some DNS providers add your domain to the end of the host automatically, so you may need to type only the first part. Wait up to 24 hours, then click “Verify records now” again.
Ask a Workspace Admin or Global Admin to add the sender, or to give you the Workspace Admin role.

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What to do next

Send automated emails to new leads

Build a flow that emails each new lead with your new sender.

Keep your emails out of spam

Help your emails reach the inbox.
Need help? Email support@askfunnel.com.